Student Complaint Policy
It is the policy of East Texas Baptist University to provide a student complaint process which includes maintaining a record of the formal written complaints received. ETBU encourages the resolution of student complaints through timely communication as close as possible to the point of origin. Students having a complaint concerning East Texas Baptist University should direct their questions to the department involved.
If the student is not satisfied with the outcome of the informal process, then a formal written complaint should be filed. Students wishing to file a formal written complaint at East Texas Baptist University should complete and submit a Formal Student Complaint Form to Student Affairs located on the first floor of the Ornelas Student Center. The office will maintain a record of all formal written student complaints.
It is the goal of East Texas Baptist University to adequately address all student complaints in an acceptable manner that avoids a formal grievance process. Should this goal not be met, the following procedures will apply.
It is the goal of East Texas Baptist University to adequately address all student complaints in an acceptable manner that avoids a formal grievance process. Should this goal not be met, the procedures found on page 25 of the Student Handbook will apply. If an issue cannot be resolved internally through the Student Complaint process, a student may file a complaint with the Texas Higher Education Coordinating Board.
In the case of evidence that appears to support the University's significant non-compliance with a requirement or standard of accreditation, the University's accreditation agency may be contacted:
Southern Association of Colleges and Schools - Commission on Colleges
1866 Southern Lane
Decatur, GA 30033-4097